FAQs
We will always be ready to offer guidance and advice. There are common questions you ask and we’ve gathered together a quick snapshot of the answers.
We’ll continue to add to these every few months. It’s not just about feet. We’re ready with advice of all sorts for our customers.
We hope you’ll find this useful information advice about our store, our services and how we work!
If you can’t find the answer to your question in the FAQs listed below, don’t hesitate to reach out to us directly! We’ll be more than happy to assist you with your query the best we can.
Are you open at the weekend?
Yes. We are open 6 days a week. Tue – Sat: 10am – 5pm and Sunday: 12 noon – 4pm
Do you have parking nearby?
Do you only sell shoes for kids?
No, we also sell ladies’ shoes for women of all ages. Plus, we cater to older teens with sizes in some brands going all the way up to EU43.
Do sell babies shoes?
Yes, we sell baby pre-walkers/cruisers and first shoes, all of which we measure and fit! We have a wide range of brands including Start-rite, Bobux and Superfit.
Do you have suitable kids shoes for nursery children?
We have a lovely range of boys and girls’ soft canvas shoes, wellies and slippers – all ideal for nursery! And there’s a variety of price ranges to suit every budget.
Can I buy your shoes online?
Our website is not transactional because we are a fitted shoe shop but if you give the shop a call or message us directly, we can organise a BACS payment and post your purchases directly out to you. For our thoughtful extra gifts or clothing, please message us and we can post for a delivery charge of £4.05.
Do you post out orders?
Yes, we can post out orders that are bought over the phone, or arrange collection from our store. It’s always our preference to measure and fit our shoes.
When do you get new stock in?
What size do your kids school shoes go up to?
Our boys shoes go up to a size 42 (UK8) and school shoes up to size 46 (UK 12). Our girl’s shoes go up to a size 42 (UK 8).
What shoe brands do you stock?
We have a great range of shoe brands including Startrite, Lelli Kelly, Geox, Superfit, Froddo, Bobux, Camper, Primigi, Shoesme and thoughtful extra clothing and accessories from various companies including Bob & Blossom, Rockahula Kids, Molly & Izzie, Jimmy Lion, Slipfree
Do you sell waterproof shoes?
Yes, we are famous for our wide range of waterproof and Gore-Tex shoes, trainers & boots – perfect for the wet Scottish weather! In the last year we have extended our range to ensure waterproof options all year round.
How do I know my toddlers shoe size?
If you bring them into our store, we’ll measure each foot to give you an idea of what size shoes are needed for your toddler’s feet but it is the actual fitting of the shoes that will dictate what size, in what brand, actually fits them correctly. We are truly passionate about this.
When should kids start wearing shoes?
Babies can start to wear shoes when they’re cruising and learning to walk outdoors. This is normally between the ages of 10 – 18 months. Their first pair of pre-walkers give them all the support they need until they have been walking completely independently for 4-6 weeks. Some trusted brands like Start-rite, Superfit and Bobux offer styles which can cross the adventurous stage of cruising into first independent steps. When you visit, we will take time with you and your toddler to discuss the options and most importantly see how they walk, crawl and play in different styles before we decide which one is right for them.
My baby is 8 months old and starting to move around. When should I get them fitted for their first pair of shoes?
It is best to leave babies without shoes until they have been walking independently for 4-6 weeks. However, if you’re eager to protect their feet when outside, particularly from the wet, cold or uneven ground, we suggest coming into our store for a measure and we can talk you through the various options we have available for babies first pair of shoes. Cruisers with soft flexible soles fitted to their growing feet could prove the best option. We will always be guided by how your toddler copes in different styles.
What shoes are best for a two year old?
It’s less about the brand of shoe and more about the accurate fitting. We only stock well-known, respected kids’ shoe brands that offer comfort and durability. Combine this with our professional shoe fitting service and you’ll be sure to get a great pair of shoes for your two year old when shopping with Ruby Ruby. All our brands understand the importance of a structured shoe with support but a flexible sole. Our variety of styles will accommodate different foot shapes from the narrowest of feet to those needing a wider fit.
What are good shoes for a toddler?
Toddlers need comfortable shoes that are easy to put on and strong enough to protect their feet. Some of the top shoe brands for toddlers are Startrite, LelliKelly, Geox, Superfit and Froddo, all of which we stock at our shoe store in Dunblane. Stop by and we can try options to find the right one for you and your toddler.